Frequently Asked Questions
Everything you need to know about our award-winning cutlery and kitchenware.
What materials are used in Robert Welch cutlery?
Our cutlery is predominantly crafted from high-quality 18/10 stainless steel, providing excellent rust resistance and a long-lasting shine. Our knives are forged from specially hardened stainless steel to maintain a superior cutting edge.
Is Robert Welch cutlery dishwasher safe?
Yes, all our stainless steel cutlery is dishwasher safe. We recommend following our care instructions, such as avoiding citrus-based detergents and removing the cutlery as soon as the cycle finishes to prevent water spotting.
How long does shipping take within the UK?
Standard delivery typically takes 3-5 working days. We also offer a next-day delivery service for orders placed before 2:00 PM Monday through Friday.
What is your return policy?
We offer a 28-day return policy for any unused items in their original packaging. Please ensure you include your proof of purchase to receive a full refund or exchange.
Do you offer a guarantee on your products?
We are proud of our heritage and quality. Most of our cutlery patterns come with a 25-year or lifetime guarantee against manufacturing defects, ensuring your investment lasts for generations.
Can I purchase individual pieces to replace lost items?
Yes, we offer a 'loose' cutlery service for most of our active patterns, allowing you to purchase individual spoons, forks, or knives to complete your set.